NTT DATA Group Cuts Incident Analysis to 30 Minutes

NTT DATA Group has implemented ChatGPT Enterprise and Codex to automate tasks and improve efficiency for its 9,000 employees. This initiative has resulted in a substantial reduction in incident analysis time, bringing it down to approximately 30 minutes.

The adoption of these AI tools is part of NTT DATA Group's broader strategy to scale secure artificial intelligence adoption across the organization. By integrating generative AI solutions, the company aims to empower its workforce with advanced capabilities for handling complex tasks and accelerating workflows.

ChatGPT Enterprise provides a secure and robust platform for employees to interact with AI, facilitating tasks such as data analysis, content generation, and problem-solving. Codex, a code-generation model, further enhances the automation potential by assisting in software development and code-related tasks. The combined use of these technologies is expected to drive significant productivity gains and foster innovation within the group.