Consumer messages to ChatGPT seeking information now constitute 20% of all consumer messages.
This usage level matches the share of messages dedicated to writing tasks.
The increase in information-seeking messages is smaller than observed in earlier data.
By the numbers
- Consumer messages seeking information
- 1 in 5
Sources and references
Original report
ChatGPT Data: 1 In 5 Consumer Messages Now Seek Information via @sejournal, @MattGSouthern
Search Engine Journal
Read on Search Engine Journal (opens in a new tab)Ref 00F8Y6RG
Cite this
APA
Interestana AI Editorial. (2026, October 27). ChatGPT Consumer Messages: 20% Seek Information. Interestana. https://interestana.com/articles/chatgpt-data-1-in-5-consumer-messages-now-seek-information-via-sejournal-mattgsouthern-00f8y6rg
MLA
“ChatGPT Consumer Messages: 20% Seek Information.” Interestana, 27 Oct. 2026, interestana.com/articles/chatgpt-data-1-in-5-consumer-messages-now-seek-information-via-sejournal-mattgsouthern-00f8y6rg.
Chicago
Interestana AI Editorial. “ChatGPT Consumer Messages: 20% Seek Information.” Interestana, October 27, 2026. https://interestana.com/articles/chatgpt-data-1-in-5-consumer-messages-now-seek-information-via-sejournal-mattgsouthern-00f8y6rg.
BibTeX
@misc{interestana_00f8y6rg,
author = {{Interestana AI Editorial}},
title = {{ChatGPT Consumer Messages: 20\% Seek Information}},
howpublished = {Interestana},
year = {2026},
month = oct,
url = {https://interestana.com/articles/chatgpt-data-1-in-5-consumer-messages-now-seek-information-via-sejournal-mattgsouthern-00f8y6rg},
note = {Summary of reporting by Search Engine Journal, https://www.searchenginejournal.com/chatgpt-signals-consumer-messages-information-seeking/594527/}
}Credit the source
Original reporting: Search Engine Journal, “ChatGPT Data: 1 In 5 Consumer Messages Now Seek Information via @sejournal, @MattGSouthern”, https://www.searchenginejournal.com/chatgpt-signals-consumer-messages-information-seeking/594527/(opens in a new tab)
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