Waldorf Astoria and Conrad Tulum Go All-Inclusive in 2027

Hilton's Waldorf Astoria Riviera Maya and Conrad Tulum Riviera Maya resorts in Mexico are set to adopt an all-inclusive model beginning January 10, 2027. This transition marks a significant shift, as these properties will be the first Waldorf Astoria and Conrad branded hotels globally to officially operate under an all-inclusive structure, although all-inclusive packages have been available as optional rates previously. The decision to fully embrace the all-inclusive concept is likely influenced by the success of these prior offerings and a perceived growing demand from travelers for such arrangements. Sylvia Scholey, vice president and global head of all-inclusive and resorts at Hilton, stated that current travelers desire the "freedom and ease of an all-inclusive resort, paired with the distinctive depth, personalization and sense of place they expect from Hilton's award-winning luxury brands." The Waldorf Astoria Riviera Maya, which opened in November 2022 with 173 rooms, has been a popular destination for Hilton Honors members seeking luxury accommodations on Mexico's east coast, featuring upscale rooms, diverse dining options, and a garden-themed spa. With the all-inclusive conversion, guests at the Waldorf Astoria Riviera Maya will no longer incur additional charges for in-room dining or for meals at most on-site restaurants, including Malpeque, Chaya, Peacock Alley, and Ja'O Pool Bar. However, it is anticipated that certain specialty dining experiences and events may still carry extra costs. The resort will also provide unlimited premium beverages, artisanal cocktails, and sommelier-selected wines through an open bar operating daily from 11 a.m. to 11 p.m. Furthermore, guests will have access to complimentary daily activities, the fitness center, and cultural programming. These included activities are categorized to enhance guest experiences, such as "Awaken you" sessions. In addition to becoming all-inclusive, the Waldorf Astoria Riviera Maya will exclusively cater to adults, becoming an adults-only resort. This dual transformation aims to enhance the luxury offering and cater to specific traveler preferences within the high-end resort market. The Conrad Tulum Riviera Maya will also implement the all-inclusive model, though details regarding its specific amenities and adult-only status have not been as extensively detailed in the initial announcement. This strategic move by Hilton positions these flagship properties to compete more effectively in the evolving luxury all-inclusive segment of the hospitality industry, particularly in popular tourist destinations like the Riviera Maya.