Verizon sent man a refurbished phone with MDM, then deleted his data remotely

Verizon sent a customer, Tom Collery, a refurbished Samsung Galaxy Z Flip7 in February that was equipped with Mobile Device Management (MDM) software, granting the company remote control over the device. Collery had contacted Verizon due to network issues with his original phone. The replacement device was discovered to be a store demo unit that had not been properly wiped before being sent to him. After using the phone for approximately two weeks, Collery's data was remotely erased, apparently triggered by a complete reset command. This incident highlights significant concerns regarding Verizon's procedures for preparing and distributing refurbished devices to customers, particularly the security and privacy implications of sending devices with active management profiles.