Boscov’s Modernizes Fulfillment with Manhattan Associates

Boscov’s Department Stores, a family-owned retail chain with 69 locations across 10 states, has partnered with Manhattan Associates to modernize its fulfillment capabilities. The retailer will deploy Manhattan’s ActiveOrder solution, a key component of Manhattan’s Order Management System (OMS) suite. This strategic implementation aims to enhance Boscov’s ability to manage and execute complex omnichannel orders efficiently, ensuring a seamless customer experience across all sales channels.

ActiveOrder is designed to provide real-time visibility and control over inventory and order fulfillment processes. By integrating this solution, Boscov’s expects to improve its capacity to handle a higher volume of orders, reduce fulfillment times, and optimize inventory allocation. The system’s capabilities are crucial for retailers operating in today’s dynamic market, where customer expectations for fast and accurate delivery are paramount. Manhattan Associates, a global leader in supply chain commerce solutions, offers a comprehensive suite of products that help businesses optimize their operations from planning to delivery.

The deployment of ActiveOrder is part of Boscov’s broader strategy to invest in technology that supports its growth and operational excellence. The company has a long history, founded in 1911, and has maintained its commitment to customer service and value. This technology upgrade is expected to bolster its competitive position by enabling more agile and responsive fulfillment operations. The ability to manage orders from various touchpoints, including online and in-store, and fulfill them from the most optimal location, whether a distribution center or a retail store, is a critical advantage in the modern retail landscape.

Manhattan Associates’ ActiveOrder solution is known for its robust features in order orchestration, inventory management, and distributed order management. These functionalities allow retailers to make intelligent decisions about where and how to fulfill an order, considering factors such as proximity to the customer, inventory availability, and shipping costs. For Boscov’s, this means potentially reducing shipping distances, lowering transportation expenses, and accelerating delivery times, all of which contribute to increased customer satisfaction and loyalty. The partnership underscores the ongoing trend of traditional retailers adopting advanced technology to keep pace with e-commerce giants and evolving consumer demands.